Once you’ve completed your purchase, we will send you an Order Confirmation email. Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on +40 725 981 283 or via email at comenzi@tessora.ro and we will be able to re-send your confirmation email to you for your reference.

Sure, if the order has not been shipped, we can cancel it if you send us an email at: comenzi@tessora.ro or contact our customer service: +40 725 981 283

At Tessora, we take online security very seriously. At no point do we store any financial information on our servers. Tessora employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

VAT (19% tax) is included in product prices listed on the Romanian site for all orders being shipped in Romania. For orders being shipped outside the UK, Corresponding VAT and taxes are included either in the product price or at Checkout, depending on your shipping country.

If you have any questions about your Invoice, please send us an email at: comenzi@tessora.ro quoting your order number. Our customer support will be more than happy to help answer any questions or resolve any problems.

We offer FREE gift wrapping for all orders placed on our website. We love providing you with products that are ready to be gifted!

Please see our Shipping Policy page for the most up to date information on delivery options for each region.

We ship worldwide and prices are shown in your local currency when you select your shipping country. Please visit our Shipping Policy page for all international shipping costs and timeframes.

Please consult our Exchange and Return policy – follow all the steps mentioned, and if you have any questions or concerns, contact us at: comenzi@tessora.ro or by phone: +40 725 981 283 Our returns period is currently 14 working days and starts from the date you receive your order. We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year. Please see our Return FAQs for more information.

Please consult our Exchange and Return policy – follow all the steps mentioned, and if you have any questions or concerns, contact us at: comenzi@tessora.ro or by phone: +40 725 981 283 Our returns period is currently 14 working days and starts from the date you receive your order. We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year. Please see our Return FAQs for more information.

We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.

Please allow 7-10 working days for all engraved and monogrammed orders to be despatched (excluding weekends). Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.

Please note that any engraved pieces must be paid for exclusively by card and are non-refundable (unless faulty). To check on the status of an order, please Contact Us quoting your order number via email at comenzi@tessora.ro

Always store your jewellery pieces individually, preferably in your Tessora soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place. All our Tessora sterling silver jewellery is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.

We offer two-year warranty on all our jewellery. Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost. Contact us If you have any questions about warranty and what is covered: +40 725 981 283 or via email at comenzi@tessora.ro

To find out your ring size, please visit our Ring Size Guide which has instructions on how to measure an existing ring or your finger. Still cant find your fit? Speak to a member of our customer care team, who are always on hand to help: +40 725 981 283 or via email at comenzi@tessora.ro